Customer Coordinator

Job Reference



Full Time



Closing Date


Job Description

Do you have experience of dealing with customers on a B2B basis?

Are you looking for a role working as part of a fast paced and highly committed team?

We are currently recruiting for a Customer Coordinator to join our existing team.  The successful candidate will be responsible for managing a portfolio of our trade customers.

  • Retrieve EDI orders and ‘key on’ orders for nominated accounts were necessary using Navision.
  • Key on manual orders using Navision system from faxed/emailed and phone call orders for all Accounts and other Tayto customers
  • Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
  • Liaise with distribution sites to ensure optimum levels of service
  • Monitor distribution stocks versus orders received especially on Own Label products
  • Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers
  • Produce contact reports from above meetings and send out internally with agreed actions and responsibilities
  • Produce Service Level reports weekly for internal business for your accounts
  • Advise customers of any potential or actual stock issues and re-delivery where applicable
  • Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes
  • Check and manage any promotional lines to ensure orders and phasing are monitored and verified
  • Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
  • As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
  • Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner
  • In times of stock shortages review and report back to the business on any potential issues The Person
  • Strong communication skills both written and verbal
  • Strong planning & organisational skills
  • Able to work effectively in managing time and prioritising workload
  • A strong team player who is able to work autonomously




  • GCSE Mathematics and English
  • Microsoft skills, including advance Microsoft Excel and PowerPoint
  • B2B Customer experience
  • High degree of attention to detail
  • Fast, accurate keyboard skills
  • Full UK driving license


  • Experience of working in an FMCG environment
  • Navision
  • Stock control / rotation experience

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