Artwork Coordinator / Administrator

Job Reference

GRP024

Contract

Full Time

Location

Corby

Closing Date

01/07/2022

Job Description

You may have heard of our household brands such as Golden WonderREAL CrispsMidland SnacksMr Porky and of course Tayto Crisps. We are a family owned company that has a passion for giving customers and consumers great quality snacks from a team that cares.

At Tayto Group we need the very best to add value to our business and become part of our on-going success, therefore we are looking for an experienced Business 2 Business Customer Services Assistant to join our Customer Service Team based at our Corby site.

The successful candidate will work as part of an experienced, friendly and supportive team as well as liaising with wider business functions such as Sales, Finance and our Operations teams.

In exchange for your can do attitude, business to business customer expertise we offer 33 days holiday inclusive of Bank & Public Holidays, Company pension scheme, subsidised Canteen, Free crisps in the canteen, Eye care vouchers, Death in Service and membership to the Company Shop as well as an element of flexibility around your working pattern. Although this role is primarily based at our Corby site, there is a degree of flexibility to work from home.

The team work for up to 4 hours on a Saturday morning ad Bank Holidays on a rota basis which paid as overtime.

Key Duties & Responsibilities

· Retrieve EDI orders and ‘key on’ orders for nominated accounts were necessary using Navision.

· Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service

· Liaise with distribution sites to ensure optimum levels of service

· Monitor distribution stocks versus orders received especially on Own Label products

· Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers

· Produce contact and Service Level reports on a weekly basis

· Advise customers of any potential or actual stock issues and re-delivery where applicable

· Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes

· Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations

· Ensuring any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner

· In times of stock shortages review and report back to the business on any potential issues

Qualifications, Experience & IT Skills

· GCSE Mathematics and English

· Microsoft skills, including advance Microsoft Excel and PowerPoint

· B2B Customer experience

· High degree of attention to detail

· Fast, accurate keyboard skills

· Full UK driving license

The Person

· Strong communication skills both written and verbal

· Strong planning & organisational skills

· Able to work effectively in managing time and prioritising workload

· A strong team player who is able to work autonomously

ESSENTIAL SKILLS

  • Intermediate Word and Excel
  • Data Managements
  • Experience of a process driven environment
  • Remain calm & professional under pressure from internal and external stakeholders
  • Managing multiple tasks and demands from different contacts & customers
  • Ability to present project data clearly
  • Prioritise and manage own workload
  • Effectively work and communicate as part of a multi discipline team
  • High degree of accuracy and attention to detail

DESIRED SKILLS

  • Experience of Business Management Systems such as SAP or Navison
  • Experience within a food manufacturing environment
  • Experience of working with FMCG artwork and print specifications
  • Experience of working with printers / repro houses
  • Demonstrable experience of a process driven environment
  • Liaising with external agencies including being primary contact for the business

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